Return & Exchange Policy
This policy covers returns/exchanges for our outdoor decor, plants, seeds & bulbs, and planters via our Shopify store. For inquiries, use the contact info below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Live Plants | 48 hours post-delivery | 48 hours post-delivery | Dead/damaged on arrival; in original packaging; photos required for verification |
| Seeds/Bulbs | 30 days post-delivery | 15 days post-delivery | Unopened packages; non-germinating (with planting proof) or defective |
| Planters/Decor | 30 days post-delivery | 15 days post-delivery | Unused, undamaged; no cracks, rust, or scratches; original packaging intact |
2. Process Steps
- Request: Email wobbler.matzo-0q@icloud.com with your Shopify order number, item type, reason, and supporting proof (photos of dead plants/cracked planters).
- Approval: We respond within 2 business days. Approved requests get a return address (our London hub: 65, Anselm Road, London, SW6 1LH, England) and return ID.
- Ship Back: Send items within 7 days. Wrap plants/planters in bubble wrap; use original packaging for seeds/decor to avoid transit damage.
- Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Quality/Damage Issues: We cover round-trip shipping (reimburse up to £20 / US$26 via logistics receipt).
- Personal Reasons: You pay return shipping + 8% restocking fee (covers plant packaging/seed storage).
- Ineligible Items: Planted seeds/bulbs, dead plants reported late, used decor, or custom planters—refused, you bear return costs.
Contact Us
- Address: 65, Anselm Road, London, England, SW6 1LH
- Email: wobbler.matzo-0q@icloud.com